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Easy way to understand the approval process of Change management - ServiceNow
There are three types of Change requests based on ITIL. Normal Standard Emergency Normal - It is the only change request which goes through all the approvals and states of the Change process. Standard - It is used for a less impactful implementation with a standard template and prior approval. Emergency - this is raised because of a Major Incident or a serious Outage that has to be rectified ASAP. It bypasses the peer approval process( Asses stage).
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